Website Privacy Policy (UAE)

1. Purpose and scope of privacy policy

This Privacy Policy is provided by SST Thermal Solutions ME FZE (“SST”, “we”, “us”, “our”). It has been prepared with reference to the UAE Federal Law No. 45/2021 on the Protection of Personal Data (PPDL). We are committed to safeguarding your personal data. This privacy policy will inform you on how we collect and process your personal data through your use of our website.

This Privacy Policy only addresses the processing pf personal data from your use of our website [] (“Website”).

It is important that you read this privacy policy together with any other privacy policy we may provide on other specific occasions when we are collecting or processing personal data from you, e.g. when you are visiting other SST Group websites, when you order products or services from SST, etc. This website privacy policy supplements other notices and privacy policies and is not intended to override them.

Our Website, its content, its terms of use, and privacy policy are directed to users in the United Arab Emirates. This website is not intended for children and we do not knowingly collect data relating to children.

This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

2. Controller

For the purposes of the PPDL, we are typically the “data controller” of any personal information provided to us through this Website.

If you have any questions about this Privacy Policy or our processing of your personal data, or if you wish to exercise any of your rights with respect hereto, please contact us:

SST Thermal Solutions ME FZE

Mr. Prashant Goyal, the Manager

Email to: [email protected]

3.Collection of personal data on Website and how it may be used (purpose)

When you access and use the Website, there are three ways we may collect information about you:

3.1 Data collection when visiting the Website

We collect information that is sent to us automatically when you access our Website.

Each time a web page is called, the web server merely automatically stores a so-called server log file, which e.g. contains the name of the requested file, the name of your internet service provider, your IP address, the browser type and the operating system you have used, the referrer URL (the website visited before), websites accessed by the user’s system through our website, the date and time of your visit, the amount of data transferred, the requesting provider (access data) and documents the retrieval.

We use these data to ensure the functionality of the Website, to optimize the Website, and to ensure the security of our information technology systems. In addition, we store and use these data for marketing purpose, see Clause 4 below.

3.2 Data collection by placing ‘cookies’ on your computer

We may obtain information about you by installing a ‘cookie’ on your computer.

Some of the cookies we use are deleted after the end of the browser session, i.e., after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser the next time you visit it (persistent cookies). If cookies are set, they collect and process specific user information such as an IP address, the language, browser, operating system etc. used and location data.

The duration of cookies can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the Help Menu of each browser, which explains how to change your cookie settings. These can be found for the respective browser under the following links:

Internet Explorer™:




Opera™ :

Specifically, we use Google Analytics to track visitors to our Website.

We use session cookies to collect statistical information about the ways visitors use our sites – which pages they visit, which links they use and how long they stay on each page. We analyze this information (known as ‘clickstream data’) in statistical form to better understand our visitors’ interests and needs to improve the content and functionality of our sites.

We use persistent cookies. By assigning your computer a unique identifier, we are able to create a database of your previous choices and preferences, and in situations where these choices or preferences need to be collected again, they can be provided by us automatically, saving you time and effort.

If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit the Website, please note that some parts of this website may become inaccessible or not function properly if you disable or refuse cookies.

3.3 Information you knowingly and voluntarily provide

We collect the information you knowingly and voluntarily provide when you use the Website, for example, the information you provide when you fill out the “Contact us” or ”Partner Registration” form. In many cases, this information will be personal information.

We use this information for the purposes for which you provide it. For example, if you provide your e-mail address when you ask a question, we use your e-mail address to respond to your request.

We may also use all the information we collect on our Website (see above Section 3.1-3.3) for various business purposes such as your registration as a new (potential) customer or partner, notifying you about changes in any of our policies, customer service, fraud prevention, market research, improving our products and services and providing you and your company with information and offers we believe may be of interest to you. We may also remove all the personally identifiable information and use the rest for historical, statistical, or scientific purposes.

4. Marketing

We may use your contact and usage data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (marketing). You will also receive marketing communications from us if you have requested information from us (via the website, e.g., contacting us or registering as a partner) or purchased goods or services from us.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

5. Legal Grounds

We will only use your personal data when the law allows us to. Primarily, your consent to this Privacy Policy is the legal basis collection for our collection and use of your personal data (Article 4 PPDL). Please note that we may process your personal data without your knowledge or consent, in compliance with Article 4 (1)-(11) PPDL, e.g., for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into such contract; for compliance with a legal obligation on us; to protect your interests or the public interest, etc.

6. Disclosures of your personal data

We may share your personal data with other companies in the SST Group or external third parties, e.g., hosting service provider, web analyst, marketing company.

If we re-organize our business, we may need to transfer your personal information to other group entities or to third parties.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International transfers

7.1 We share your personal data within the SST Group. This will involve transferring your data outside the United Arab Emirates (UAE). We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data.

7.2 Many of our external third parties are based outside the UAE so their processing of your personal data will involve a transfer of data outside the UAE. In addition, we make use of third party technology services including, amongst other things, cloud security systems. The use of these services may require your personal information to be held in the cloud on infrastructure managed by the relevant service provider.

We safeguard the above international transfers in the following manner:

Whenever we transfer your personal data out of the UAE, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts which give personal data the same protection it has in the UAE.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UAE.  

In addition, we base the legitimacy of the above listed international transfers on your consent. By accepting this Privacy Policy, you expressly consent to the above listed transfers of your personal data outside the UAE.

8. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Your Consent

By clicking to accept or agree to the Privacy Policy when this option is made available to you, you consent to the collection, use, and disclosure of your personal data as described in this Policy.  You can withdraw your consent any time by contacting us in the following way:

SST Thermal Solutions ME FZE

Mr. Prashant Goyal, the Manager

Email to: [email protected]

However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.

10. Your legal rights

Various rights may be available to you, depending on the circumstances and the applicable law.

You have the following rights with regard to the processing of personal data by us in accordance with the provisions of the UAE Personal Data Protection Law:

  • Right to request information relating to the processing of your personal data, including controls and standards for the periods of storing, Article 13 PDPL;
  • Right to request transfer of your personal data, Article 14 PDPL;
  • Right to correction or erasure of your personal data, Article 15 PDPL;
  • Right to restrict processing of your personal data, Article 16 PDPL;
  • Right to stop processing of your personal data, Article 17 PDPL;
  • Right to object to decisions with respect to automated processing, Article 18 PDPL;
  • Right to withdraw your consent to processing your personal data, Article 6 (2) PDPL.

If you wish to exercise any of the rights, please contact us in any of the ways as listed under Section 2.

11. Changes to this Privacy Policy

We may from time to time make changes to this Privacy Policy. Where these are likely to be material, we will communicate these in advance. Otherwise, these will become effective once the amended Privacy Policy is posted on our website. Please check back regularly to keep informed of updates to this Privacy Policy.

Last updated: March 2023